Privacy Policy for Dropped

Last updated:

Dropped Limited operates Dropped, a platform connecting Shopify retailers and suppliers to share products, synchronise inventory, and manage dropshipping orders. This policy explains how we handle personal information through the Dropped app, our website at dropped.co.nz, and our communications with you.

Interpretation and definitions

  • We, us, and our mean Dropped Limited, New Zealand.
  • App means the Dropped application.
  • Service includes the app, website, and related support.
  • Account means an account used to access Dropped.
  • You means a person using or contacting Dropped, including someone acting for a retailer, supplier, or other business.
  • Personal information means information about an identifiable person, including information about a store's customers.
  • Service providers are organisations that help us operate the service, such as technology and support providers.
  • Usage data means technical information about how a device or browser interacts with the service.

Collecting and using personal information

Information you provide

When you register your interest, contact us, or use an account, we may collect your name, email, phone number, business and store details, and the contents of your messages. Our website contact form asks for your name, email, website, and message; your phone number is optional. You can choose not to provide information, but we may then be unable to respond to an enquiry or provide a feature that needs it.

Information from connected stores

Dropped receives information from Shopify stores connected to the app to support product sharing, inventory synchronisation, and order processing. Depending on the features you use and the permissions you grant, this includes store and product information, inventory, orders, and customer shipment details needed to fulfil an order.

Customer information can reach us through a retailer's connected store rather than directly from the customer. Retailers and suppliers are responsible for explaining their own use of customer information and ensuring they are authorised to share it through Dropped. If your information relates to a purchase from a store using Dropped, you can contact that store about the purchase or contact us about our handling of your information.

Usage data, cookies, and analytics

Technical information may include IP addresses, browser and device details, pages visited, referral pages, timestamps, and diagnostic logs. This helps us understand use of the service and investigate problems.

Our website uses Google Analytics to measure visits and interactions. Google may use cookies and receive information such as the page you visit, your IP address, and browser details. Read how Google uses information from sites that use its services . You can manage cookies in your browser and use the Google Analytics opt-out browser add-on . Blocking cookies may affect features that depend on them.

How we use information

  • Set up and manage accounts and access to connected stores.
  • Share product information, synchronise inventory, and route orders and fulfilment information between connected retailers and suppliers.
  • Administer subscriptions and our agreements with users.
  • Answer enquiries and provide support and service updates.
  • Diagnose errors, prevent misuse, and improve the service.
  • Send relevant product news or offers where permitted. You can ask us to stop marketing messages by emailing hello@dropped.co.nz.
  • Meet legal obligations and address disputes.

Sharing and disclosure

We may disclose information in the following circumstances:

  • Connected retailers and suppliers: to carry out the product sharing and order workflows you use. For example, customer shipment details accompany an accepted order sent to its supplier.
  • Shopify and service providers: where needed to run integrations, host and support the service, administer subscriptions, or analyse website use.
  • Business transactions: if ownership of Dropped or its assets changes, relevant records may pass to the new operator, subject to applicable privacy requirements. We will notify you if a different privacy policy will apply to those records.
  • Legal and safety purposes: where disclosure is required or permitted by law, including responding to lawful requests, investigating misuse, or protecting people and legal rights.
  • Your permission: for another purpose you authorise.

Retention

We keep personal information for the period needed to deliver the relevant service and meet applicable recordkeeping obligations. When assessing retention, we consider whether an account or order remains active, whether support or a dispute is ongoing, and whether the information is still needed for security or legal purposes. We delete or anonymise information once those purposes no longer apply.

Overseas processing

Shopify, Google, and other providers may process information outside New Zealand. Privacy laws in those locations may differ. Where we disclose personal information overseas, we take steps required by the New Zealand Privacy Act 2020, including ensuring comparable safeguards where required. Using the service does not by itself waive your privacy rights or authorise an otherwise unlawful disclosure.

Access, correction, and deletion

You can ask us for access to personal information we hold about you or request a correction by emailing hello@dropped.co.nz. You can also ask us to delete information you no longer want us to hold. We may need to verify your identity and clarify which account, store, or information your request concerns.

We consider requests under applicable privacy law. Deletion may be limited where records are still needed for a lawful purpose, such as required recordkeeping or resolving a dispute. If we cannot fulfil a request, we will explain the reason where permitted. If you disagree with our decision about a correction, you can ask for a statement of the correction sought to be attached to the information.

Security

We take reasonable precautions to protect personal information from unauthorised access, loss, and misuse. Internet services and electronic storage carry risks, so we cannot promise complete security. Please protect your account credentials and contact us promptly if you suspect unauthorised use of your Dropped account.

Children's privacy

Dropped is a business service for retailers and suppliers and is not intended for children. If you believe a child has provided personal information directly to us, please contact us so we can investigate and take appropriate steps, including deletion where appropriate.

Other websites and services

Shopify, connected stores, suppliers, and websites linked from Dropped have their own privacy practices. Review their policies when you use those services. This policy describes Dropped Limited's handling of information and does not replace their policies.

Changes to this policy

We will publish updates on this page and change the date above. Where a change materially affects how we handle your information, we will provide an appropriate notice through the service or by email, as required by applicable law.

Contact us

For privacy questions, information requests, or complaints, contact Dropped Limited at hello@dropped.co.nz. If your concern remains unresolved, you can contact the New Zealand Office of the Privacy Commissioner.